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Refund and Returns Policy

Last Updated: September 22, 2023

At Hops and Barley Ltd, we understand that sometimes, you may need to return a product for various reasons. To ensure a smooth and efficient returns process, we have outlined our Returns Policy below. Please take a moment to read and understand these guidelines.

Eligibility for Returns:

  • Unopened Items: We accept returns only for products that are in their original, unopened condition. We cannot accept returns for items that have been opened or consumed.

Return Procedure:

  • Contacting Us: If you wish to initiate a return, please contact our Customer Service team within 14 days of receiving your order. You can reach out to us through the following methods:


Phone: 0151 260 9900

  • Provide Details When contacting us, please provide the following information:
    • Your order number.
    • The reason for your return
    • A description of the item(s) you wish to return.
    • Photographic evidence, if applicable (for breakages or inaccuracies in your order)

Returns Acceptance

  • After receiving your return request and the required information, we will review your case and notify you of the acceptance or rejection of your return within 5 business days.

Return Shipping

  • If your return is approved, we will provide you with instructions for returning the item(s). You will be responsible for the cost of shipping the item(s) back to us unless the return is due to an error on our part.

Refund Process

  • Upon receiving and inspecting the returned item(s), we will process your refund within 7 business days. The refund amount will be for the purchase price of the returned item(s), minus any applicable restocking fees or shipping charges.
  • The refund will be credited to the original payment method used for the purchase.


  • If you receive damaged or incorrect items, please contact us immediately. We will arrange for the return of the item(s) at our expense and either issue a refund or send a replacement, as per your preference.

Contact Information

  • If you have any questions or concerns regarding our Returns Policy, please feel free to contact our Customer Service team on the details above.

Changes to the Returns Policy

  • Hops and Barley Ltd reserves the right to update or modify this Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns initiated after the date of the policy update.

Thank you for choosing Hops and Barley Ltd. We value your business and are committed to ensuring your satisfaction with our products and services.